Services
General medical care
Consultations, preventative care, long-term condition support and women’s health, with Dr James Mitchell and Dr Sarah Williams.
Our doctors are the usual first stop for most health concerns, and the best place to start if you are unsure who to see. They can assess you, treat what they can, and refer you to other practitioners, at Willow or elsewhere, when that would help.
Consultations are by appointment, and you are welcome to ask for a particular doctor.
General consultations
For new health concerns, follow-ups and questions about your health.
What it involves
A conversation about your symptoms and history, an examination where needed, and advice, treatment or a referral.
Who it may help
Anyone with a new or worsening health concern, or who needs a follow-up review.
What to expect
Please bring your ID, medical aid card and a list of your current medicines. Your doctor explains what they find, and your options, in plain language.
Good to know
Consultations are by appointment. In an emergency, do not wait for one.
Preventative healthcare
Looking after your health before problems develop.
What it involves
Check-ups, a review of your personal and family health risks, and a discussion of screening and vaccination suited to your age and circumstances.
Who it may help
Anyone who would like a general health review, or who has a family history they want to talk through.
What to expect
Your doctor suggests what is appropriate for you. Not everyone needs the same tests.
Good to know
Some tests are done by a laboratory and may be billed separately. We explain costs before you decide.
Chronic condition management
Ongoing support for long-term conditions.
What it involves
Regular reviews, medicine checks and monitoring for conditions such as high blood pressure, diabetes or asthma, with a plan that is reviewed over time.
Who it may help
People living with a long-term condition, including those who need their treatment reviewed.
What to expect
Your doctor may suggest involving our dietitian or physiotherapist, with your consent.
Good to know
Repeat prescriptions need a consultation at suitable intervals so that your treatment stays safe.
Women’s health
Led by Dr Sarah Williams, in a private and respectful setting.
What it involves
Consultations on contraception, cervical screening, menstrual and menopausal health, and other women’s health concerns.
Who it may help
Women who would like to discuss a health concern, or to see a female doctor.
What to expect
Dr Williams explains each step beforehand. You may ask for a chaperone or pause at any time.
Good to know
You can ask for Dr Williams specifically when you request an appointment.
Not an emergency service. For chest pain, severe bleeding, difficulty breathing, sudden weakness or confusion, do not wait for an appointment. Call 10177 (ambulance) or 112 from a cell phone, or go to your nearest emergency unit.
Other services
Ready when you are.
Tell us who you would like to see and when suits you. Reception will contact you to agree a time.